Shipping policy
Where we ship
We currently deliver to addresses across the United Kingdom.
Order processing
All Cooked & Ate products are prepared and packed in small batches and are dispatched within 1 working day.
Orders received on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Delivery options & charges
We offer three delivery options: Standard UK Delivery, Express UK Delivery and Local Delivery.
Standard and Express UK Delivery orders are shipped using Royal Mail Tracked services.
Local delivery is available Mon–Friday between 9am and 7pm (excluding peak rush hour traffic & holidays) and is only available to postcodes with the following prefix:
WD4
WD5
WD25
WD25
AL2
AL10
Please ensure someone is available to receive your order. We are unable to deliver to central town centres or areas without suitable parking.
Many of our recipe mix sachets are designed to fit through a standard letterbox, meaning you may not need to be home to receive your delivery.
Standard UK & Local Delivery: £3.95
Free Standard UK & Local Delivery: On orders over £25
Express UK Delivery: £6.95
Delivery options are displayed at checkout and are calculated before payment is completed.
Delivery times
Standard UK Delivery: Orders are typically delivered within 3–5 working days.
Express UK Delivery: Orders are typically delivered within 1–2 working days.
Please note that delivery times are estimates only and may occasionally be affected by factors outside our control, including adverse weather, traffic disruption, public holidays, industrial action or peak seasonal periods.
Tracking your order
A tracking number will be included in your dispatch confirmation email so you can follow your parcel's journey.
Delays, lost or damaged parcels
Although we carefully prepare every order, responsibility for delivery passes to the courier once your parcel has been dispatched.
If your parcel appears to be delayed, lost or arrives damaged, please contact us as soon as possible using our contact form, specifying your order number. We will work with Royal Mail to investigate and keep you informed throughout the process.
Where a parcel is confirmed as lost or significantly damaged in transit, we will arrange either a replacement or a full refund.
Incorrect delivery addresses
Please ensure your delivery address is accurate before completing your order.
Cooked & Ate Ltd cannot accept responsibility for parcels delivered to an address entered incorrectly at checkout. However, if you notice an error shortly after placing your order, please contact us immediately. We will do our best to update your delivery details before your order is dispatched, although this cannot be guaranteed once processing has begun.
Questions
If you have any questions about your order or delivery, please contact us using our contact form, and we'll be happy to help.